Kings College Hospital NHS Foundation Trust

Consolidation of multiple-vendor support contracts

The Brief

Kings College Hospital NHS Foundation Trust is one of London’s largest and busiest teaching hospitals primarily serving the local boroughs of Lambeth, Southwark, Lewisham and Bromley.  They wished to extend the lifecycle of their data centre infrastructure to allow more time to review the marketplace for suitable storage and server infrastructure.

During the review they identified several contracts which had expired, and no further hardware support was available from the manufacturer. In some instances, the hardware was still required to perform business critical tasks and therefore could not come out of service.  As a result, they found themselves investing large amounts of time and resources that could be utilised more effectively elsewhere.

Key Deliverables

  • 24x7x4 Fix Hour Mission Critical Service Level.
  • Co-terminated contract to a single multi-vendor support contract.
  • Ad hoc engineer to help with keeping systems up and available.
  • Easy to use triage process with advanced ticketing and engineering requests.
  • Waste Electrical and Electronic Equipment (WEEE) recycling to environmentally friendly and compliant standards for failed components.
  • Add-as-you-go systems over the life cycle of the contract unifying to a single anniversary date.

The Solution

We were required to review the infrastructure across multiple locations and determine a mission critical 24x7x4 Hour-Fix contract across several types of systems and brands.  During the review we identified that some systems were approaching the end of their service contracts – multiple contracts were in place for NetApp, Dell PowerEdge, HPE Proliant, Dell EMC VNX storage and HPE MSA Storage making it difficult, time consuming and costly to manage.

The Result

All service contracts were consolidated to a single contract 24x7x4 Hour-Fix service level with a unified end date.  Any systems coming out of the contract were easily added regardless of brand and system type. We also provided the organisation with emergency engineering for hardware currently not under support as a value add.  Costs and time investment have been significantly reduced allowing more time to explore long term technology solutions to replace older systems and more importantly the organisation can focus on the delivery of critical services to the hospital rather than focusing on hardware failures.


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