Service and Support

Our flexible and comprehensive data storage support service will help maximise the availability of your business-critical data, providing you with fast response times and extended coverage.

Should something go wrong, our team can provide you with 24/7/365 support.

In addition, our knowledgeable team will perform regular proactive checks and preventative maintenance across your data centre estate.

That includes the application of software upgrades and new firmware releases, as well as error log checking.

Identifying & implementing technology to make organisations more efficient and effective

Many levels of 3rd party hardware and software support

Identifying & implementing technology to make organisations more efficient and effective

Many levels of 3rd party hardware and software support

What Makes us Different?

Flexible services offer

We dont try to fit our customers into rigid agreements. Instead, we work with you to create the service package that fits your needs, scaling and flexing the arrangement as it suits you.

Highly trained staff

Our support team are all experienced, manufacturer-trained engineers. When you call 101 Data Solutions, you will speak to someone who understands the issue.

Nationwide coverage

We can support you in any UK location so you can take responsibility for a project no matter where youre based.

Personal service

We make sure that each of our customers has an allocated team of support personnel. That way, we know your infrastructure and can deal with issues more promptly.

Support Plans

We offer many levels of hardware and software support to suit your business needs:

24x7x4 Fix

4 hours fix following diagnosis, 24 hours a day, seven days a week, including holidays

24x7x4 Response

4 hours parts and/or engineer response, 24 hours a day, seven days a week, including holidays

9x5x4 Response

4 hours parts and/or engineer response, local business hours, five days a week

NBD

Next business day parts and/or engineer to site, local business hours, local time, five days a week

Monitoring & Support

We also offer remote monitoring and support for SSD drives as an add on, talk to us about what suits you best

24x7x4 Fix

24x7x4 Response

9x5x4 Response

NBD

Monitoring & Support

4 hours fix following diagnosis, 24 hours a day, seven days a week, including holidays

4 hours parts and/or engineer response, 24 hours a day, seven days a week, including holidays

4 hours parts and/or engineer response, local business hours, five days a week

Next business day parts and/or engineer to site, local business hours, local time, five days a week

We also offer remote monitoring and support for SSD drives as an add on, talk to us about what suits you best

Contact Us